Help & FAQ's

The risco smartphone APP can be installed onto any smartphone so the provider you use is not a problem.

East Midlands Central Monitoring ARC is our provider for 24 hour monitoring and can inform you of any activations, mains fail phone line fault and many other signals.The connection is through your Router and there is a backup sim if your broadband is unreliable

The average cost of an alarm system varies hugely, depending on the size and number of rooms in your property, whether you choose a simple audible system or a system connected to 24-hour monitoring, and what kind of optional extras you would like

Wire-free alarm systems use wireless signals, rather than physical cables to connect detectors and the control panel. Wire-free security systems are as reliable as the old wired systems, meaning your alarm can be installed without damage to buildings or disruption. However, it is important to know that there is a huge difference between the high spec, rigorously tested products used by professional companies like Homeguard Security and off-the-shelf alarms that can be bought online. These will not conform to BS standards nor meet insurers criteria.

This is many people’s biggest concern. False alarms are rare with a professionally fitted and maintained alarm. As you leave the building, the control panel will tell you if any doors or windows contacts have been left open.

The systems have a maximum ring time of 15 minutes but this can be reduced if you are in a built-up area. After this period, the system will stop and reset. With the App you can turn the system off remotely and reset if it’s a false alarm.

With a monitored alarm system, your alarm is connected 24 hours a day to a manned monitoring station. Any alarm activation will be checked to see if it is a genuine activation. If so, the police will be alerted.

An annual maintenance contract is the best way to minimise false alarms. With a Homeguard maintenance contract you will also be able to speak to an engineer for advice at any time if you have a problem.

Absolutely! It is simple and inexpensive to add smoke detectors to commercial and domestic alarms and we always recommend it. Unlike DIY smoke detectors, there are no batteries that might run down.

Wired and wireless smoke detectors can be integrated with your Alarm and the monitoring station can pass the signal to the fire brigade after a 90 second window to allow you time to turn off the system if it was an accidental activation.

We will also check your smoke detectors and back-up batteries each year when we service your system, so you can be assured you and your family, or your business and customers, are safe.

As phone lines are slowly changing to digital Homeguard no longer require a phoneline as all the system are IP based

Homeguard can service and maintain all alarm systems, not just our own. We will thoroughly test your old alarm system and let you know what needs repair or replacement to get it in working order and how much that will cost. Old, unreliable alarms with complicated system settings can be replaced with new, easy-to-use models, often for less than you might think.

Homeguard alarm systems can be programmed so each person who uses your home or business has their own access code. These codes can also be programmed to give temporary access – for a day, a week or a month, if you wish.

Codes can be programmed into the keypad for individuals – these are easily changed or removed as necessary – and can be operated via the keypad, or via keyfobs